If you need assistance with your QuickBooks product or service, there are several ways to get help. Whether you’re using QuickBooks Online, QuickBooks Desktop, QuickBooks Payroll, QuickBooks Workforce, QuickBooks Time, QuickBooks Capital, or QuickBooks Live, you can access built-in support tools, search the knowledge base, chat with an expert, or request a callback.
This guide explains how to contact QuickBooks support, where to find help inside your product, and the official support hours for each service.
Get Help Directly from Your QuickBooks Product
Most QuickBooks products include a built-in Help option that lets you:
- Search thousands of support articles
- Ask the QuickBooks Assistant
- Connect with a product expert
- Request a callback
- Start a live chat (where available)
The exact steps depend on the QuickBooks product you’re using.
QuickBooks Online Support
If you’re using QuickBooks Online, follow these steps to contact support.
Supported Products
The following products use the same support process:
- QuickBooks Online Simple Start
- QuickBooks Online Lite
- QuickBooks Online Essentials
- QuickBooks Online Plus
- QuickBooks Online Advanced
- QuickBooks Online Accountant
- ProAdvisor
- QuickBooks Solopreneur
- QuickBooks Workforce Payroll
- QuickBooks Workforce Premium
- QuickBooks Workforce Elite
- QuickBooks Time
Note: Users of the free version of QuickBooks Online can access self-service help articles. Live expert support requires an eligible paid subscription.
How to Contact QuickBooks Online Support
- Sign in to your QuickBooks Online account.
- Select the Help (?) icon.
- Choose one of the following options:
1. Assistant
- Type your question in the “Type or ask something” field.
- The QuickBooks Assistant will suggest answers.
- To reach a live support representative, type “Talk to an expert.”
2. Search
- Enter keywords related to your issue.
- Browse suggested help articles.
- Select Contact Us if additional assistance is needed.
QuickBooks Online Support Hours
| Product | Support Hours | Support Phone Number |
|---|---|---|
| QuickBooks Online Simple Start, Lite, Essentials, Plus & Solopreneur | Monday–Friday: 6 AM–6 PM PTSaturday: 6 AM–3 PM PTSunday: Closed | 1-800-446-8848 / 1-844-753-8012 |
| QuickBooks Online Advanced | Monday–Friday: 6 AM–7 PM PTSaturday–Sunday: 6 AM–3 PM PT | 1-800-446-8848 / 1-855-600-0216 |
| QuickBooks Online Accountant & ProAdvisor (Gold+) | Monday–Friday: 4 AM–6 PM PTSaturday: 6 AM–3 PM PTSunday: 8 AM–2 PM PT | 1-800-446-8848 / 1-855-738-4496 |
| ProAdvisor (Silver) | Monday–Friday: 5 AM–6 PM PTSaturday: 6 AM–3 PM PTSunday: Closed | 1-800-446-8848 / 1-844-753-8012 |
| Chat Support | Monday–Friday: 4 AM–8 PM PTSaturday: 6 AM–3 PM PTSunday: 8 AM–2 PM PT | 1-800-446-8848 / 1-855-600-0216 |
| QuickBooks Workforce Payroll | Monday–Friday: 6 AM–6 PM PT | 1-800-446-8848 / 1-855-738-4496 |
| Workforce Premium & Elite | Monday–Friday: 5 AM–7 PM PTWeekend: 6 AM–3 PM PT | 1-800-446-8848 / 1-844-753-8012 |
| QuickBooks Time | Monday–Friday: 6 AM–6 PM PT | 1-800-446-8848 / 1-855-600-0216 |
QuickBooks Mobile App Support
The QuickBooks mobile app provides built-in support for both Android and iPhone users.
Android
- Sign in to the app.
- Tap Menu.
- Tap Help & Support.
- Choose one of the following:
- Search support articles
- Contact Support
- Schedule a callback
iPhone (iOS)
- Open the QuickBooks app.
- Tap Menu.
- Tap Help.
Available options include:
- Browse help articles
- Contact Support
- Ask the QuickBooks Assistant
- Type “Talk to an expert” to request:
- Callback
- Chat
- Community support
QuickBooks Desktop Support
QuickBooks Desktop includes built-in help for:
- QuickBooks Desktop Pro
- Premier
- Plus
- Enterprise
- Desktop Payroll Basic
- Enhanced Payroll
- Assisted Payroll
How to Contact QuickBooks Desktop Support
- Open QuickBooks Desktop.
- Select Help.
- Choose QuickBooks Desktop Help/Contact Us.
- Search for your issue or select Contact Us.
You can choose:
- Live chat
- Callback request
Helpful Tips
- Press F1 to open the Help window instantly.
- If the Help menu is missing, update QuickBooks or adjust your display settings.
QuickBooks Desktop Support Hours
| Product | Support Hours | Support Phone Number |
|---|---|---|
| Desktop Pro, Premier, Plus & Mac | Monday–Friday: 6 AM–6 PM PT | 1-800-446-8848 / 1-844-753-8012 |
| Desktop Enterprise | Monday–Friday: 6 AM–6 PM PTWeekend: 6 AM–3 PM PT | 1-800-446-8848 / 1-855-738-4496 |
| Desktop Payroll Basic & Enhanced | Monday–Friday: 6 AM–6 PM PT | 1-800-446-8848 / 1-855-600-0216 |
| Desktop Payroll Assisted | Monday–Friday: 5 AM–7 PM PTWeekend: 6 AM–3 PM PT | 1-800-446-8848 / 1-844-753-8012 |
| QuickBooks Time | Monday–Friday: 6 AM–6 PM PT | 1-800-446-8848 / 1-855-738-4496 |
QuickBooks Workforce Support
QuickBooks Workforce allows employees to access payroll information and tax documents.
How to Get Help
- Sign in to QuickBooks Workforce.
- Click Help.
- Choose:
- Assistant
- Search articles
Workforce Support Hours
- Monday–Friday: 6 AM–6 PM PT
- Saturday & Sunday: Closed
QuickBooks Capital Support
QuickBooks Capital users can receive assistance directly from inside their account.
Steps
- Sign in to QuickBooks Capital.
- Choose either:
- Call the support number displayed in your account.
- Start a Live Chat.
Support Hours
- Monday–Friday: 6 AM–3 PM PT
- Saturday & Sunday: Closed
QuickBooks Live Support
QuickBooks Live connects users with bookkeeping professionals.
How to Contact Support
- Sign in to QuickBooks Live.
- Select one of the following:
- Get a Free Consultation to schedule a callback.
- Call the support number available within your account.
Support Hours
- Monday–Friday: 6 AM–6 PM PT
- Saturday & Sunday: Closed
Tips for Faster Support
Before contacting QuickBooks Support, keep the following information ready:
- Your Intuit account email
- Company ID (if applicable)
- QuickBooks version
- Description of the issue
- Screenshots or error codes
- Recent troubleshooting steps
Having these details available can help reduce wait times and speed up issue resolution.
Frequently Asked Questions
How do I contact QuickBooks Support?
Sign in to your QuickBooks product, click the Help (?) icon, search for your issue, or choose Contact Us to connect with support.
Can I request a callback from QuickBooks?
Yes. Most QuickBooks products allow you to schedule a callback directly through the Help menu.
Does QuickBooks offer live chat?
Yes. Live chat is available for many QuickBooks Online products and selected services during support hours.
Is support available on weekends?
Weekend support varies by product. Some services, such as QuickBooks Online Advanced and Enterprise, provide limited weekend support, while others are available only Monday through Friday.
Can I get support from the QuickBooks mobile app?
Yes. Both Android and iOS versions include built-in Help, article search, callback requests, and QuickBooks Assistant.
Final Thoughts
QuickBooks offers several convenient ways to get assistance, including built-in Help tools, the QuickBooks Assistant, live chat, callback scheduling, and an extensive library of support articles. Whether you use QuickBooks Online, Desktop, Payroll, Workforce, Time, Capital, or Live, following the steps outlined above will help you quickly connect with the appropriate support resources and resolve your issue efficiently.